Terms and Conditions of Service

Last Updated: 3 February 2026

1. About the Website

(a) Welcome to Launch Tutoring (Website). The Website provides tutoring services for Prep to Year 12 in Victoria.

(b) The Website is operated by Launch Tutoring (ABN 48 832 755 943). Access to and use of the Website, or any of its associated Products or Services, is provided by Launch Tutoring. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

(c) Launch Tutoring reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Launch Tutoring updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

(d) Launch Tutoring will provide at least 7 days' notice of any material changes to the Terms through email notification and/or prominent notice on the Website. Your continued use of the Website after such notification constitutes acceptance of the updated Terms.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Launch Tutoring in the user interface.

3. Scope of Service

(a) We agree to provide tutoring services at the agreed time and in the agreed format, whether in-person or online, as arranged at the time of enrolment.

(b) We aim to maintain tutor consistency but may reassign tutors where necessary. Members will be notified of any changes.

(c) We strive to deliver high-quality tuition; however, academic results and outcomes cannot be guaranteed.

(d) You agree not to privately engage any tutor introduced through us during enrolment or for 6 months after services end.

4. Communication Policy

(a) For timely coordination of lessons (including scheduling changes, absences, or urgent matters), we use WhatsApp as our primary communication channel. Families are required to have the WhatsApp application installed prior to the first lesson.

(b) All formal communication, including invoices, written feedback, and official service updates, will be sent via email to ensure accurate record-keeping.

(c) All communication relating to tutoring services must take place through the agreed group communication channels. Direct contact with tutors by parents or students outside of these channels is not permitted unless approved by us.

5. Your obligations as a Client

(a) As a Member, you agree to comply with the following:

(i) you will use the Services only for purposes that are permitted by:

(A) the Terms; and

(B) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(ii) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Launch Tutoring providing the Services;

(iii) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Launch Tutoring;

(iv) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means

for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

(v) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in

termination of the Services. Appropriate legal action will be taken by Launch Tutoring for any illegal or unauthorised use of the Website; and

(vi) you acknowledge and agree that any automated use of the Website or its Services is prohibited.

6. Fees, Payment and Billing

(a) All payments are made via direct bank transfer to the account listed on the invoice.

(b) Invoices are issued on a fortnightly or term basis, payable within 7 days of the invoice date.

(c) If the payment has not been received within 7 days, a reminder email will be sent out. A late payment fee of $20 will be applied to the invoice if the payment is not received within 14 days of the invoice being sent.

(d) We reserve the right to suspend tutoring services if payments are overdue beyond 14 days.

(e) You agree and acknowledge that Launch Tutoring can vary the services fee at any time.

7. Refund Policy

(a) Refunds are only issued if Launch Tutoring cannot provide the Services, or at management’s discretion. Approved refunds for pre-paid blocks are calculated pro-rata.

(b) At our discretion, unused fees may instead be held as a credit toward future invoices for up to 6 months from the date of the cancelled lesson. When credit is recorded, we will notify you via email with details of the credit amount and expiry date. You will receive a reminder email at least 30 days before any credit is due to expire. You may request confirmation of your current credit balance at any time by contacting us. Any credit not used within 6 months will be forfeited.

(c) If a tutor cancels a session, we will promptly notify you and will either provide a suitable replacement or reschedule the session. You will not be charged if we cancel and cannot reschedule.

(d) Any benefits set out in this Terms and Conditions may apply in addition to consumer's rights under the Australian Consumer Law.

8. Copyright and Intellectual Property

(a) The Website, the Services and all of the related products of Launch Tutoring are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Launch Tutoring or its contributors.

(b) The business name "Launch Tutoring" and all content on the Website are protected by copyright and other intellectual property rights owned by Launch Tutoring. Launch Tutoring grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(i) use the Website pursuant to the Terms;

(ii) copy and store the Website and the material contained in the Website in your device's cache memory; and

(iii) print pages from the Website for your own personal and non-commercial use.

Launch Tutoring does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Launch Tutoring.

(c) Launch Tutoring retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

(i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

(ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

(iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process).

(d) You may not, without the prior written permission of Launch Tutoring and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

9. Privacy

Launch Tutoring takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Launch Tutoring's Privacy Policy, which is available on the Website.

10. General Disclaimer

10.1. Consumer Guarantees: Nothing in these Terms excludes or limits any guarantees, warranties, or rights you have under the Australian Consumer Law.

10.2. Website Use: You use this Website and our Services at your own risk. While we take every reasonable precaution, Launch Tutoring does not warrant that the Website will be constantly available, free of errors, or free of viruses. We are not responsible for any loss to your computer system or data that results from your use of the Website.

10.3. Subject to clauses 10.1 and 10.2, and to the extent permitted by law: all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and Launch Tutoring will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

10.4. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Launch Tutoring make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Launch Tutoring) referred to on the Website.

10.5. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records; the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);costs incurred as a result of you using the Website, the Services or any of the products of Launch Tutoring; and the Services or operation in respect to links which are provided for your convenience.

11. Limitation of liability

(a) Launch Tutoring's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

(b) You expressly understand and agree that Launch Tutoring, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

12. Competitors

If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of Launch Tutoring. Competitors are not permitted to use or access any information or content on our Application. If you breach this provision, Launch Tutoring will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.

13. Termination of Contract

(a) The Terms will continue to apply until terminated by either you or by Launch Tutoring as set out below.

(b) If you want to terminate the Terms, you may do so by:

(i) providing Launch Tutoring with 7 days' notice of your intention to terminate the service relationship. During this notice period, your standard lesson cancellation policy (as set out in your Service Agreement) continues to apply. Any pre-paid fees for lessons scheduled after the notice period ends will be handled in accordance with clause 7; and

(ii) closing your accounts for all of the services which you use, where Launch Tutoring has made this option available to you.

Your notice should be sent, in writing, to Launch Tutoring via the 'Contact Us' link on our homepage.

(c) Launch Tutoring may at any time, terminate the Terms with you if:

(i) you have breached any provision of the Terms or intend to breach any provision;

(ii) Launch Tutoring is required to do so by law;

(iii) the provision of the Services to you by Launch Tutoring is, in the opinion of Launch Tutoring, no longer commercially viable.

(d) Subject to local applicable laws, Launch Tutoring reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Launch Tutoring's name or reputation or violates the rights of those of another party.

14. Indemnity

14.1. Your Responsibility: You agree to indemnify Launch Tutoring and its officers, employees, and agents against any loss, damage, or reasonable legal costs arising directly out of:

(a) Your failure to pay fees when due, resulting in debt recovery costs;

(b) Your provision of false or misleading information that causes us loss; or

(c) Your wilful misconduct or illegal acts in connection with the Website or Services.

14. 2 Proportional Limitation: Your liability under clause 14.1 will be reduced proportionately to the extent that Launch Tutoring (or its employees and agents) contributed to the loss or damage through negligence or breach of these Terms.

15. Dispute Resolution

15.1. Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

15.2. Notice:

A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

15.3. Resolution:

On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:

(a) Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by Launch Tutoring;

(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

(d) The mediation will be held in Victoria, Australia.

15.4 Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

15.5 Termination of Mediation:

If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

16. Venue and Jurisdiction

The Services offered by Launch Tutoring is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

17. Governing Law

The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

18. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.